Shipping & Returns

Shipping

Every order is packed by our family and shipped from our home base in the USA within 1–2 business days. We currently ship within the United States only.

• Delivery typically takes 3–7 business days after your order ships.
• You'll get a tracking number by email as soon as your order is on its way.
• Shipping cost is shown at checkout before you pay.

Returns

Not the right fit for your pup? You can return any unused item in its original condition within 30 days of delivery for a full refund of the product price.

• Email us at our support inbox with your order number and we'll walk you through it.
• Refunds are issued to your original payment method within a few days of the return arriving.

Damaged or Wrong Item?

If anything arrives damaged, defective, or just plain wrong, don't box it back up — email us a photo and we'll send a replacement or a full refund. No return shipping, no hassle.

Questions? Get in touch — a real human (with four dogs) answers.